Support

When you need immediate assistance, our live chat and phone teams are ready around the clock. Live chat connects you with a real agent within seconds to a few minutes, perfect for account locks, game glitches, or bonus questions while you play. Prefer to speak? Call our regular line at 1-657-208-5477 or use the toll-free number 1-888-492-9309 for fast, personal support. Both channels operate 24/7 so you won’t be left waiting when it matters most.

Email support that follows through

For non-urgent matters or when you want to attach documents, email support@uptownaces.eu. Expect a courteous, thorough reply within a few hours for routine queries and within 24–48 hours for more complex investigations. We’ll keep you updated as we review any account or transaction concerns until everything is resolved.

Quick answers in the Help Center and FAQs

Want an immediate walkthrough? Our Help Center covers the most common topics — account setup, verification requirements, deposits and withdrawals, bonus conditions, and troubleshooting game access. It’s designed for fast scanning so you can solve many questions without waiting. If a free spins or bonus issue pops up during play, check the relevant game page first; for example, details for Wicked Witch Slots are available here.

Support for accounts, payments, and gameplay

Our team handles everything that affects your play: identity verification, payment processing with methods like Visa, MasterCard, Bitcoin and more, bonus activations, and gameplay issues. If a deposit doesn’t appear or a withdrawal needs verification, we’ll explain what’s needed and guide you through the process. Most verification checks are cleared quickly, and complex cases receive hands-on follow-up until they’re closed.

Knowledgeable people, personal approach

We hire and train agents to resolve problems efficiently and with respect. Expect clear explanations, realistic timelines, and helpful options — not scripts. Tell us what happened, and we’ll investigate, propose fixes, and confirm when the issue is closed. Our approach is friendly and human: we treat every account like it matters, because it does.

Safety, privacy, and escalation

Privacy and security are taken seriously. When identity documents are required, we use secure channels and limit access to the verification team. If a concern requires specialist review, your case will be escalated to a senior agent who will coordinate a fast resolution and keep you informed throughout.

Reach out anytime through live chat, phone, or email — we’re here 24/7 to make sure your games, bonuses, and bankroll run smoothly and securely.